Enterprise customers should reach out to their designated support specialist for further assistance. If you need further support, please contact Autodesk Support. Please note that the Leica BLK360 + Autodesk ReCap Pro bundle is no longer available.įor more information about Autodesk’s decision to discontinue ReCap Pro for mobile, please read our FAQs.
To learn more about this alternative to ReCap Pro for mobile app, click here. We encourage you to continue using the BLK360, but we recommend you use the Leica Cyclone FIELD 360 application as an alternative to ReCap Pro for mobile. ReCap Pro subscribers used the ReCap Pro for mobile application for capturing, registering, and analyzing data from the Leica BLK360 laser scanner. Customers with the app already installed can open the ReCap Pro for mobile app to retrieve their existing project data.Īs of April 17, 2021, ReCap Pro for mobile will be permanently retired. Through April 16, 2021, ReCap Pro for mobile will be temporarily available to customers with the mobile app currently installed – the app has been discontinued and is no longer available for new downloads. The reinstatement process triggered the automated emails you may have received. To help customers with the transition, we temporarily reinstated the app so that customers can migrate existing project data off of the ReCap Pro for mobile app on the iPad.
The ReCap Pro for mobile app was discontinued by Autodesk as of February 1, 2021. We apologize for any confusion or frustration these emails may have caused you and your team, these messages were not meant to be sent.
In the first week of March, Autodesk sent emails to Contract Managers informing them that their Industry Collection subscription has expanded to include ReCap Pro for mobile, a service of ReCap Pro. One more email about ReCap Pro for mobile. Autodesk has sent out this latest email regarding the ReCap Pro Mobile app that was re-released earlier this month.
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